Warranty Direct Customer Survey

Each month, we survey every person who purchased an automobile extended warranty from Warranty Direct. We are always striving to become easier to do business with and take customer feedback very seriously.

We asked our customer to name the most important factor in choosing Warranty Direct. Here are some of their answers…

1. There was no single factor. I chose Warranty Direct, because the rep that I spoke with, John, was very pleasant and he covered everything in our conversation that I wanted to know about the warranty.

2. Trustworthy company based on my research.

3. Thorough coverage, including wear and tear.

4. A member of the Better Business Bureau.

5. Extent of the coverage, recommendations from independent sources.

6. Recommended by Edmunds & the BBB.

7. Your financial condition and reputation in the industry was the threshold issue for me. I would not have purchased insurance from Warranty Direct if I did not think you could deliver.

8. The young man I talked with did not denigrate the company I had already purchased coverage from - just asked me to please read the BBB reports then make up my mind.

9. Price, coverage, history. You have the total package.

10. I had a policy with Warranty Direct on my last vehicle and the service was great. Initially it was the excellent value.

11. The plan was endorsed by my trusted mechanic.

12. The reputation and rating of your company.

13. Research on the internet indicated the reliability and service of your company was better than other companies. You were not the least expensive.

14. The in-depth information on your web site including the actual warranty contracts. Other companies had vague and misleading information. One company wanted a $100 deposit just to be able to read their contract.

15. Sales and support (claims handling) in one company. I read horror stories of dealing with warranty brokers.

16. Value – price vs. what you receive.

More consumers choose Warranty Direct than any other direct to consumer warranty company.

More automotive web sites recommend Warranty Direct than any other direct to consumer warranty company

We hope we can earn your business. Click here for a free, instant online extended warranty quote.