bigWebApps HelpDesk – Help Desk Customer Support Solution
bigWebApps HelpDesk is an amazing web based application that is perfect for anyone who is looking for a customer service or even an IT support help desk solution, its a scalable solution that meets all the required criteria for making an ideal help desk solution, it has a very user friendly online interface, you no longer have to worry about any unchecked voice mails, missed post it notes or any other kind of miscommunication that may damper your productivity. It is a hassle free application, you don’t have to go and buy any specific software, install any complicated hardware or software or worry about any maintenance issues. The application is built in such a way that it gives users a system that is not only easy to set-up, learn and manage, but engages all involved in the resolution process a satisfactory result.
bigWebApps HelpDesk is an on-demand, help desk solution that gives users a system that is not only easy to set-up, learn and manage, but engages all involved in the resolution process in a way that ensures adoption with a smile. bigWebApps HelpDesk is a geat application that works quickly and is easy to get along with.
Using the app you can custom define levels depending on the skill set of your technicians and the size of your organization. HelpDesk expands with you as you grow.
You can assign specific time to the tasks that need to be done, the time tracking mechanism allows you to keep a track of the time worked by a technician, Time can be assigned to specific task types and rate types based on how the project is setup.
Go4 bigWebApps HelpDesk
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Support Today, customers expect 24/7 access to customer service as well as multiple scale of... Read Full Story » -
Support Today, customers expect 24/7 access to customer service as well as multiple scale of... Read Full Story » -
HelpDesk provides an efficient escalation impact to keep requests routed to the right... Read Full Story »
