philips dect baby monitor Helpful Hint

We purchased this monitor based on the feedback from others.

The price was great and we have used the monitor for 3 months.

Unfortunately the plug in charger pin snapped off in the baby monitor, making it impossible to charge the monitor and render the unit useless. I was disappointed with the quality of the charger and how weak the charging pin was. I know this unit is cheap, but I would have expected a more rugged adapter.

As I was disappointed with the quality I was wanting a replacement, but wasnt confident that this would happen. I spoke to Amazon who instructed me to call the manufacturer Saftey First. I called Safety First and their response was excellent. They arranged for FedEx to collect the monitor, in order for their quality team to look at the monitor and shipped me a replacement unit free of charge.

For a monitor at this price point I would definately recommend it, especially as it is backed up by great customer service from Safety First.

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