I wanted to expand a little bit more on your notion of users. In Part 2, I mentioned that there are group of users from which you can get great requirements about product. But as a Business Analyst, I don't want you to believe you are hanging at the high levels, so let's dig a bit deeper on this subject. Many of us Business Analyst fail to recognize the users of the products or services offered by an organization. We are more interested in our high level stakeholder that we don't spend much time with the user. Yes, this is the job of a usability analyst but why shouldn't we get more familiar with their approach?Prior to choosing your methods, even the BABOK® recognizes

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• Gathering User Requirements - Part 4: Know Thy Users
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