Customer Service

If you have a business where you have retail customers then you must be remaining vigilant about their likes and dislikes. You know that they are your mentors as they can keep you in your business or throw out if you do not live up to their expectations. Many ventures have been seen to wind up due to lack of patronage. That can be the worst nightmare and anyone who has spent quite a lump sum to start does not like to wind up without making a dime. You must be thinking that you have well... Read Full Story

In a recent post on the NY Time Freakonomics blog an example of a company creating a Moment of Truth and really wowing the customer was given as the single best example of customer service. The linked story is incredibly heart-warming and is one of those times when an employee has gone the extra mile out of care for the customer. Companies should be looking for those moments when they can win a customer (and entire set of blog readers for life). Not all interactions will have the... Read Full Story

In recent days, I've been speaking with a lot of business owners who, quite frankly, are a bit nervous about the current state of the economy. Perhaps you've been feeling a bit of that uneasiness, too. Don't worry, you're not alone. There is no question that there are some major economic changes happening right now, most of which are out of our control and many which are leaving us with uncertainty about what is going to happen in the future. Now, more than ever, though, is when you need to... Read Full Story

Coming into effect in the next few days in Canada is the National Do Not Call List. Developed by the CRTC, but managed oddly enough by the largest telecommunications firm in Canada Bell Canada, this is a very water-downed version of what most of the public had been asking and looking for. In an article in today's Toronto Star they cite a poll of Canadians that state 64% intend to register for the do not call list. I do hope for the sake of bitter irony that this poll was conducted over the... Read Full Story

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