In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the company's customer vision. Request Free!
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DIRECTV Customer Promise: (from DIRECTV.com) We strive to deliver the best television experience for you every day. Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV. UPDATE: Please note the update at the bottom of this post. (4/8/2009) Unfortunately, DIRECTV does not live up to its promise. After having technical difficulties for a ...
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How often do you hear that phrase being expressed, normal service will be resumed as soon as possible. It may be your utility provider, when your service was disconnected for some reason, or your internet service provider, when your connection was down, or the company that hosts your business computer system, when their server was not available due to technical problems. But what exactly is meant by normal service? What if the normal service that you were receiving was a load of rubbish and that not having it was actually an improvement for you? It is the same in all businesses when you are ...
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When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest challenges facing support organizations. In response, advanced on-demand remote support solutions have emerged to address the inadequacies of Web tools, email, and phone approaches to providing quality customer care. Request Free!
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Have you had the experience of having to ring a customer service department of some company for help? I’m sure most of us have experienced the annoyance and frustration of listening to a huge list of options, then pressing a number, then finding ourselves at another menu. And listening to more options. And pressing another button. And so on. Invariably you end up in the wrong department anyway or there simply isn’t an option for what your query is about. Wouldn’t it be nice if you could bypass all the pointless menus and just get through to a human being instead? After all, it’s ...
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