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Inbound Call Center Management Salaries

Posted in March 12th, 2008

Salaries have been one of the topics I’ve been hitting over the past few weeks.  2007 numbers have started being released, so I thought I’d pass on what I have access to.

This list is for corporate inbound call center managers.  The information comes from the 2007 Call Center TeleSales & Customer Service National Salary Guide by TeleManagement Search.  They’ve split some of the four main Inbound levels of management (VP, Director, Manager, Supervisor) by B2B and Consumer.  In almost all cases, consumer comes with a higher level of pay — that’s for dealing with the unpleasant people that all too often call up.

Vice President, Inbound

Consumer Low: $109,800; Average: $126,300; High: $147,400
B2B Low: $98,200; Average: $110,300; High: $118,600

Director, Inbound

Consumer Low: $85,800; Average: $101,600 High: $108,400
B2B Low: $84,100; Average: $92,300; High: $98,200

Manager, Inbound

Consumer Low: $58,100; Average: $69,000; High: $77,300
B2B Low: $56,200; Average: $66,900; High: $71,200

Supervisor, Inbound

Consumer Low: $33,000; Average: $35,100; High: $37,200
B2B Low: $34,800; Average: $35,600; High: $39,700

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