A Happy Ending

I recently had an experience with one of my clients that I would like to share with you. Because of the uniqueness of the products, I had approached a new gift shop in my town, which was specializing in primitive art. I recommended the Trinity program to replace the program which she was using for on-line acceptance of credit cards. The owner and I immediately connected because of our mutual love for the arts.

I called upon her three or four times before I got the sale, because of the busy season. She was using the QuickBooks accounting program and liked the idea that our Trinity program integrated with her QuickBooks program, as she disliked having to manually enter all of her transactions into QuickBooks. Her application was accepted by the company and I eagerly returned to her shop to activate her account, when we discovered that she was going to have to enter her one thousand products manually into the new virtual program, the Trinity program, before activation could take place. We tried to determine from her web developer where her product file was being stored and if there was a way for her to merely transfer her file electronically to ours. There was no way for her to do this as her file was not compatible with our system.

Disappointed, she decided not to do anything with the program, even though I explained to her that in the long run, she would save time by being able to integrate with the Trinity. I went back to my company and explained the situation. They decided they would assist this business owner by manually entering all of her products for her, as she was in the middle of a very busy season, to which she declined. I did not hear anything from her for about two months and then, finally, she called wanting to know how she could activate her program! Apparently, she had gone out and hired someone to manually enter all of the products. We now have her account and she is up and running. She saw the value in being able to integrate her QuickBooks program with our Trinity program.

I invite your comments on this.