Retail Lifecycle Management

Click the links below to find articles and reference materials on major topics of interest on A Management Consultant @ Large Retail Lifecycle Management (Google Group) Retail Lifecycle Management (Zimbio) Political Economy Supply Chain See also Our Approach to Management Consulting ©2008 by JP Farrell & Associates, Inc. All rights reserved. Read Full Story

"50th Anniversary McDonald's" in River North, Chicago, IL In a story appearing in today's Chicago Tribune, McDonald's CEO Jim Skinner reports that his biggest pet peeve is when a worker fills a cup of coffee directly from the drip dispenser instead of waiting for the pot to be filled. "You don't get the best cup of coffee that way," he said. Having myself worked at a McDonald's restaurant in the St. Louis area when Skinner was getting his start with the organization as a manager trainee in Carpentersville, Illinois in 1971, I had to chuckle. Like Skinner, most of my managers had come out ... Read Full Story

Click on this widget to see articles and other material on Retail Lifecycle Management on our eMagazine on Zimbio. Using the menu at the top, you can even post this widget to your site or share it with your colleagues. ©2008 by JP Farrell & Associates, Inc. All rights reserved. Read Full Story

Every time we participate in a focus group, opinion poll, telephone audit, or online survey, send a rebate card with comments by postal mail, or fill out a comment card at a restaurant, we are participating in market research. Mystery shopping is one of the most widely used market research tools used to evaluate customer service, quality, compliance, loyalty, and other issues. This is most widely observed in the hospitality industry. Almost every hotelier and restaurant, whether fine dining or fast food, utilizes a mystery shopping program. A good mystery shopping program will be individualized and tailored to the client’s particular needs and focus. ... Read Full Story

For 20 years Retex has offered free membership and served as an intermediary for the retail industry, having saved its members over 100 million dollars by lowering costs through high-volume buying and offering rebates. Now, Retex has formed a strategic partnership with SampleSecure in order to offer Retail Marketing Support Services , including Mystery Shopping, Merchandising, Event Marketing and Demonstrations , as well as online ordering and program management, at an incredibly reduced rate to its membership. Retex members now have free access to the SampleSecure online ordering and Program Management system, winner of the 2009 Fast Pitch Award for Best New Technology . ... Read Full Story