Retail Lifecycle Management

See these posts for perspectives on the development of retail and restaurant chains: A Lifecycle Approach to Retail Store Development discusses techniques for managing information about a retailer's most important asset The Evolution of the Quick Service Restaurant , our most popular post with college students, provides a condensed history of take-out food The Smart Kitchen discusses how enabling network monitoring of kitchen equipment can improve chain restaurant performance Design is...Read Full Story

Click the links below to find articles and reference materials on major topics of interest on A Management Consultant @ Large Retail Lifecycle Management US Economy and the Bailout (2008-2009) Case Studies   Contact JP Farrell & Associates, Inc. ©2011 by JP Farrell & Associates, Inc. All rights reserved.Read Full Story

"50th Anniversary McDonald's" in River North, Chicago, IL In a story appearing in today's Chicago Tribune, McDonald's CEO Jim Skinner reports that his biggest pet peeve is when a worker fills a cup of coffee directly from the drip dispenser instead of waiting for the pot to be filled. "You don't get the best cup of coffee that way," he said. Having myself worked at a McDonald's restaurant in the St. Louis area when Skinner was getting his start with the organization as a manager trainee in...Read Full Story

Click on this widget to see articles and other material on Retail Lifecycle Management on our eMagazine on Zimbio. Using the menu at the top, you can even post this widget to your site or share it with your colleagues. ©2008 by JP Farrell & Associates, Inc. All rights reserved.Read Full Story

Every time we participate in a focus group, opinion poll, telephone audit, or online survey, send a rebate card with comments by postal mail, or fill out a comment card at a restaurant, we are participating in market research. Mystery shopping is one of the most widely used market research tools used to evaluate customer service, quality, compliance, loyalty, and other issues. This is most widely observed in the hospitality industry. Almost every hotelier and restaurant, whether fine dining...Read Full Story