The Ritz-Carlton

By Kevin Meyer We've often heard about the incredible customer focus at Ritz-Carlton hotels. Now a Forbes interview with RC president Simon Cooper sheds some more light on the subject. Ritz-Carlton has become a leading brand in luxury lodging by rigorously adhering to its own standards. It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice, and Training Magazine has called it the best company in the nation for employee training. Its unique culture starts with a motto: "We are ladies and gentlemen serving ladies and gentlemen." So what kinds of unique things do they do? ... Read Full Story

An interview with Simon F. Cooper, president of the Ritz-Carlton Hotel Company. Ritz-Carlton has become a leading brand in luxury lodging by rigorously adhering to its own standards. It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice, and Training Magazine has called it the best company in the nation for employee training. Its unique culture starts with a motto: "We are ladies and gentlemen serving ladies and gentlemen." One of its remarkable policies is to permit every employee to spend up to $2,000 making any single guest satisfied. Ritz-Carlton codifies its expectations regarding service in ... Read Full Story

Announced today, The Ritz-Carlton Destination Club, an equity-based, luxury destination club, and Marquis Jet, the leader in private jet cards, have forged a new partnership. For the benefit of their Club Members and Jet Card Owners, this alliance presents the opportunity to blend the very best in the world of private jet cards with the foremost purveyor of inspiring vacation home experiences. Read Full Story

Need to get your body and mind ready for this year’s holiday madness? The Ritz-Carlton is hosting a Beauty Bootcamp event on November 12, 2009 to help you get a beauty workout this season. Beauty Bootcamp will teach you “how to go from drab to glam in just 30 days” says the CEO of Skin Authority, [...] Read Full Story

Luxury hotel chain Ritz─Carlton will open a hotel in Hong Kong in 2010, with its top floor on the 118th floor. The six─star hotel will occupy the top 17 floors of Hong Kong's tallest building, the 484─metre International Commerce Centre (ICC). According to a report in The Economic Times, the hotel with 312 guest rooms will look over Hong Kong's Victoria Harbour from Kowloon, Hong Kong. As well as being Hong Kong's tallest building, the ICC will be the third highest in the world in terms of the height of its roof. Currently, the world's tallest hotels are the 333─metre, 72─floor Rose Hotel in ... Read Full Story