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I knew that Starbucks (SBUX) had given its employees an intensive crash course in Via as part of its high-profile rollout of the new instant coffee product. But I didn't know how aggressive the company was training its employees to be. BusinessWeek is running a story on how Via sales pitches have gotten so intense that both baristas and customers are complaining. "This is the most stressful promotion I have ever experienced, and I've been with...
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