Customer service and customer appreciation are two different things.
An example of good customer service is when you walk into a retail store, are immediately greeted with a smile and the staff helps you find what you need easily and quickly. It is a one point in time event.
Customer appreciation, however, is when the business does something for the customer that lets that customer know how important they are to them. It is an unsolicited act of total appreciation repeated over time without... Read Full Story
The old way to send cards and gifts was by standing in long lines at the card store or post office. We’ll show you a brand new way that will save you time and money.
It used to be that you’d have to get in our car, drive to the card store, search through a rack of limited cards, spend at least $3.50, then head to the post office, stand in a long line, purchase a stamp and mail a card.
Not any more. Today, there is a brand new way to send personalized greeting cards that is revol... Read Full Story
When you incorporate customer appreciation as part of your business plan, you will soar above your competition and will inspire your employees and business partners to do the same. Read Full Story
Does your business know how to bridge the gap from your street address to your web address? If not, you’re missing out a huge audience. Read Full Story
Where do your customers and visitors go? Did you know that every month they do not hear from you, you lose 10% of your influence with them? What happens when 12 months go by? They’ve forgotten about you. Read Full Story
The other day, I had the privilege of being asked to be a guest on Debbie Mahler’s Blog Talk Radio Show, Technical Tid Bits.
Debbie recently attended one of my Customer Appreciation Workshops. Congratulations, Debbie!
She invited me to be a guest on her show as she was so impressed with the ease, automation, personalization and yet time & money system that we use that she became a card sender the very same day!
Congratulations, Debbie!
Here’s the replay of the show.
E... Read Full Story
