ADT Support = Staley + Not Fixed

PSA for all people who may have ADT come out and fix stuff at their home.

Last week, our card key reader stopped functioning on our exterior door. We could still get into the building with our keys, and the alarm itself was still functioning. Our Office Admin called ADT to come fix the situation.

Wed. - no one showed up.

Thursday - called again, was told we were in the queue.

Friday - again, no one showed up. There was a promise that we would be second on the list for Monday.

Here comes Monday. The ADT technician shows up @ 9:30ish to begin working on it. To frame this up properly, the guy was probably 5'10" or so, and about 335 lbs.

I get up from my desk shortly after his arrival to use the restroom. Now we have two restroom designations - one for boys and one for girls. I attempted to enter the bathroom, and it was locked. At the time, there were only 2 other males in the office, and all were accounted for.

"It must be the ADT guy!".

And about 10 minutes later, sure enough, the ADT technician finally exited the bathroom so that myself and another employee could use the restroom.

This proceeded with the dialogue between each us "That wasn't me" (funking up the bathroom).

So the ADT guy continues his checks, then leaves, stating that he needed a part to fix the issue.

He really on left us with an extra deuce for the day and no hope for this problem to be resolved.

I figured as part of their extensive customer relations training, it would have been mentioned that:

a. You do your business (especially the stinky variety) before you go on site.

b. At minimum, you ask before you use the facilities in a one room show.

Adding insult to injury was that our card key reader was still busted. Not an overall good day to be working at my office!!!