| From : drrosanne.com
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Dear Subscriber,
The following article by Danny Penman and Mark Williams , authors of “ Mindfulness: An Eight Week Plan for Finding Peace in a Frantic World .” was a Special to CNN – January 17, 2012
My favorites are Day 1, Day 7, and Day 9.
(CNN) — The gloomy days of January can be the most miserable and stressful of the year, but it doesn’t have to be this way. If you follow this ten step guide to destressing your life, then the next few weeks just might become the most serene and... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
I found the following article very interesting and useful (from Inc.com) by Geoffrey James , Feb 13, 2012:
To acquire a more positive attitude, all you really need is a more powerful vocabulary. Try these linguistic shifts.
Some people see the world through a filter of optimism: They always make lemonade from the lemons, no matter what happens. Others see the world through a filter of pessimism; they always find the cloud in the silver lining.
It’s a truism of life... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
Following is a great article I thought you’d enjoy.
Can you remember five letters?
If you can, then you are well on your way to finding more humor, laughter and mirth in your daily Maalox moments.
Those letters… are you ready? – are . . .
L - A - U - G - H
Each of the letters stands for one thing you can do immediately to keep your humor up when you are down. The acronym is:
L = Let Go
A = Attitude
U = You (o.k.,I cheated a... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
The following article appeared in HBV Blog Network January 17, 2012, by Tony Schwartz, President and CEO of the Energy Project.
I was sitting with the CEO and senior team of a well-respected organization. One at a time, they told me they spend their long days either in back-to-back meetings, responding to email, or putting out fires. They also readily acknowledged this way of working wasn’t serving them well — personally or professionally.
It’s a conundrum they couldn’t... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
Found this article in Forbes* interesting.
Treat yours customers as if they were newspapers reporters; this is the new mantra for savvy companies of all sizes.
As consumers, we’ve become disenchanted with advertising and marketing of all sorts, having being duped, tricked or made to feel foolish on more than one occasion. The last true medium that holds sway is referrals from friends, colleagues, or online reviews from the likes of Yelp, AngiesList or TripAdvisor... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
Back by request and popular demand, for a combination of my birthday (February 17) and Valentine’s Day (Feb 14)…read on
In today’s economy, one key element for surviving is excellent customer service. Today’s marketplace is a huge opportunity, for firms such as yours to significantly improve their customer service, and in doing so stand out among their competitors.
To help your company accomplish this… The Expert’s Guide on Customer Service, Vol I and II is on special... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
Following is an interesting read from INC Magazine by Joe Reynolds from January 5, 2012.
Will it improve company culture? Sure. But can giving workers all the time off they want also increase their productivity?
The 9 a.m.-to-5 p.m. workplace is almost dead. Throw your preconceived notions about vacation out the window and give your employees the no-strings-attached, unlimited vacation days they deserve or you’ll soon be a dinosaur.
With an unparalleled culture in... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
This article by *Jeff Haden, from Jan 6, 2012, appeared in INC Magazine.
What your employees won’t say could be what you most need to hear.
Your employees have a lot of thoughts. Most of those thoughts they don’t share– especially with you.
At times their silence is a good thing, especially where your ego or their employment status might be concerned, but their silence also may keep you from understanding what your employers really think and what they really need from... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
Your whole enterprise depends on them … but if your front-line service people feel like they’re on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic!
I believe that great customer service is the responsibility of every team and department within the organization, every working day. With that in mind, I would like to share five best practices based on working with world class customer service teams at... Read Full Story
| From : drrosanne.com
Not yet published.
Dear Subscriber,
This was a guest post on Forbes.com by James Slavet, Greylock Partners
After years of leading teams and then, at Greylock, watching some of the best startup CEOs in the world, I’ve learned that the most important metrics are often ones you never read about on the income statement or in the financial press.
“If you can measure it, you can manage it” is a business saying that goes way back. Maybe it was Henry Ford who said that, or Peter Drucker? Regardless, most managers... Read Full Story
