Difficulties connecting to Streamyx

Telephone lines: Faulty line or suspension of account (because of non-payment)

Check your phone line:

* Make sure your phone line is functioning
(not suspended)
* Lift your receiver and check for a dial tone,
noisy line or crossline

If there is no dial tone or problem with the telephone line, call TM Customer Contact Centre (100) and select “Internet Services” to file a fault report.



Hardware set-up: Wrongly set-up, loose connection

Check your modem/line/microfilter connectivity:

* Ensure all physical connections are done correctly
* Ensure all cables are fitted properly
* Please ensure your modem is turned on
* If still in doubt, try replacing the cables




Faulty hardware : Modem, network card, splitter

Check your modem “Link/DSL” light status:

* A blinking light may mean a faulty modem, a faulty splitter or a lost connection
* Reboot your modem (switch it off, and then on again)
* Make a direct connection from the wall socket straight to the modem, bypassing the splitter
* If still in doubt, try replacing the cables

If the light is still blinking, it may be due to a network problem. Call TM Customer Contact Centre (100) and select “Internet Services” for assistance.