Have you ever sat down and asked what it is about your company that makes it worth doing business with?  Have you considered setting up one of those online surveys so that you can find out? It is not a bad idea to perform this task to see if you are still on-target in providing the type and quality of service needed by your clients to sustain your business. There needs to be some type of standard; however, by which you can compare your business against just to make sure that you are where you... Read Full Story

Join us for MSP University's State of the Industry Webinar  Please join us Thursday, November 19th @ 9am PST as I host MSP University's State of the Industry Webinar. Topic: Selling the Cloud as a Managed Service  Solution providers have always been pioneers in taking advantage of the latest technologies and translating their expertise into profits. Small and medium business' demand for computing services has not changed in over a decade: they need reliable, cost effective and full-featured p... Read Full Story

Join us for MSP University's State of the Industry Webinar  Please join us Thursday, November 19th @ 9am PST as I host MSP University's State of the Industry Webinar. Topic: Selling the Cloud as a Managed Service  Solution providers have always been pioneers in taking advantage of the latest technologies and translating their expertise into profits. Small and medium business' demand for computing services has not changed in over a decade: they need reliable, cost effective and full-featured p... Read Full Story

This week marks the HTG All Q4 Peer Group Meeting, where all of the Heartland Technology Peer Groups will be descending in Orlando, FL to conduct group meetings, receive training and hear some major announcements  during the HTGALL lunch on Wednesday, per Arlin Sorensen, Founder and CEO of the HTG Peer Groups and Heartland Technology Solutions. I'll be speaking in the Senate Room on Wednesday, November 3rd at 1:45pm, and my session is titled 8 Areas Critical to Maximizing IT and Managed Ser... Read Full Story

This week marks the HTG All Q4 Peer Group Meeting, where all of the Heartland Technology Peer Groups will be descending in Orlando, FL to conduct group meetings, receive training and hear some major announcements  during the HTGALL lunch on Wednesday, per Arlin Sorensen, Founder and CEO of the HTG Peer Groups and Heartland Technology Solutions. I'll be speaking in the Senate Room on Wednesday, November 3rd at 1:45pm, and my session is titled 8 Areas Critical to Maximizing IT and Managed Ser... Read Full Story

We are about to kick off our 4th I.T. Solutions and Managed Services Sales & Marketing and Service Delivery Boot Camp of 2009! This year alone we will have trained over 500 Solution Providers in our challenging Boot Camps all across the United States. At today's Boot Camp at the Omni Mandalay Hotel in Irving, TX we will host over 140 Solution Providers - our biggest live training event yet! Helping us make this Boot Camp possible are our strategic sponsors, thank you for your generous s... Read Full Story

We are about to kick off our 4th I.T. Solutions and Managed Services Sales & Marketing and Service Delivery Boot Camp of 2009! This year alone we will have trained over 500 Solution Providers in our challenging Boot Camps all across the United States. At today's Boot Camp at the Omni Mandalay Hotel in Irving, TX we will host over 140 Solution Providers - our biggest live training event yet! Helping us make this Boot Camp possible are our strategic sponsors, thank you for your generous s... Read Full Story

For services-based businesses in general, two circumstances have caused a reduction in the amount of in-person meetings cpncucted with clients.  First, many offerings; such as Managed Services, have moved to an online or remote delivery model.  Second, the down economy has forced businesses to cut back on expenses such as travel, affecting the frequency of on-site meetings for geographically-displaced clients. This is unfortunate because human-to-human contact is still extremely important in... Read Full Story

For services-based businesses in general, two circumstances have caused a reduction in the amount of in-person meetings cpncucted with clients.  First, many offerings; such as Managed Services, have moved to an online or remote delivery model.  Second, the down economy has forced businesses to cut back on expenses such as travel, affecting the frequency of on-site meetings for geographically-displaced clients. This is unfortunate because human-to-human contact is still extremely important in... Read Full Story

 +    The ink is already drying on the acquisition of MSP Partners by CompTIA, so some of this information might not be new to some, but additional comment and clarification is warranted given the significance of this event. The tone from those who weigh in on this is generally positive and I’d like to add my support. I commented on the acquisition which was posted in an online article published on the MSPMentor website by Joe Panettieri. You can read his article here. Here is my comment as... Read Full Story