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What is a Major Incident?
Definition of a Major Incident has to be clear to every employee in
Service Support. Therefore it has to be clearly described in a separate
document, Major Incident Procedure .
What makes a Major Incident? It is usually defined by the impact outage has or could have on customer’s business process. Also, it may be determined by priority of the incident or by its urgency .
How come that the impact isn’t allways the only factor in defining the Major incident... Read Full Story
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what is a Password Reset procedure: is it a Service Request, Incident or Change?
We can take for granted that these portals consider the simplest case of
Password Reset event: the user forgot hers/his password. In a
consolidated service desk of 2000s this was the most frequent event,
making 50-80% of all calls.
Is it an Incident?
So, could it be an Incident ? Obviously NOT. Incident
definition requires a service downtime or probability of downtime. No
service downtime here, only... Read Full Story
| From : systemadmintools.in
Published to High-Definition Television
Mobile phone touch screens Technologies --- Capacitive & Resistive LED (Light-Emitting Diode) A semiconductor diode that emits light when charged with electricity . They come in diverse colors and some LEDs even contain multiple elements and are therefore capable of emitting light with different colors. LEDs are used for displays, for keypad or display backlighting, etc. Bright white LEDs also can be used as flashlights and flashes for mobile phones. Even if they are not as bright as the... Read Full Story
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virus How do I Test My VirusScan Installation?
Description
After installing VirusScan, you may logically wonder, how do I know if it’s working? The answer is a test virus. The EICAR Standard AntiVirus Test File is a combined effort by anti-virus vendors throughout the world to implement one standard by which customers can verify their anti-virus installations.
Solution
To test your installation, copy the following line into its own file, then save the file with the name EICAR.COM... Read Full Story
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Most of you are running Windows XP or Vista in its 32-bit iteration. But as hardware gets cheaper, people are curious as to what the 64-bit operating system has to offer. First let’s see if we can grasp the difference between 32- and 64-bit. Think of your computer as a series of tubes that can either be 32 or 64 bits wide. When you have the smaller 32-bit size, there is more potential for bottlenecks to occur. Bottlenecks slow down your system because one process has to wait for another to... Read Full Story
| From : systemadmintools.in
Published to Education
Q. What is Group Policy?
A. Group Policy is an infrastructure used to deliver and apply one or more desired configurations or policy settings to a set of targeted users and computers within an Active Directory environment. This infrastructure consists of a Group Policy engine and multiple client-side extensions (CSEs) responsible for writing specific policy settings on target client computers.
Q. What are Group Policy objects (GPOs)?
A. Group Policy objects, other than the local Group... Read Full Story
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Published to Education
Requirements a. A secondary hard drive on the domain controller . It cannot be a network drive.
The only storage point possible for backing up your server is using a secondary hard drive that can only be attached locally.
b. Having the Windows Server Backup feature installed.
The first thing that you must know to start backing up data from Windows Server 2008 is that the backup tool is not installed by default, like it was on Windows Server 2003 with ntbackup . To install it:
a. Open... Read Full Story
| From : systemadmintools.in
Published to Data Recovery
Converting to NTFS
Your hard drive must be formatted with a file system such as FAT, FAT32 or NTFS so that Windows can be installed on to it. This system determines how files are named, organised and stored on the drive. If you’re not using it already, NTFS (New Technology File System) is recommended for Windows XP because of the additional functionality it offers. If your PC came with Windows XP pre-installed then there’s a chance that you’re already using NTFS. If you’ve upgraded from... Read Full Story
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Rapidshare.com, Megaupload.com, FileServe.com, HotFile.com are some examples of the file-hosting sites. Anyone can use them to Download / Upload their documents, music, movies, applications etc.,
Just follow the 3 steps:
Upload your files there.
Get the download links.
Share those links with your friends through e-mail.
If you are the premium member of those sites, you can enjoy download / upload without any limitation. These sites are not user friendly for non premium members. If... Read Full Story
| From : systemadmintools.in
Published to Education
Step 1 :- Open the active directory users and computers mmc snap in console. By executing the command dsa.msc . Step2 :- Right click on the root domain and click properties. now domain properties will open. From there we can view the domain and forest functional levels under in the general tab.
We can view the information from windows xp and windows server. In windows xp , windows 2003 support should be installed to view the information .For more information... Read Full Story
