New DVD - Cross Cultural Communication & Customer Service

Kwintessential have today added a new DVD title to their library of cross cultural communication training DVDs. Cross-Cultural Communication and Customer Service In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois’ accent and English, and belittles her, [...] Related posts:

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