outsourcing debt collections Lessons to be learned

With the economy in a free fall, India's call centers are receiving calls from more than frustrated consumers in America. While down and out Americans are increasingly defaulting on their payments, the businesses responsible to collect... [more]

With the economy in a free fall, India's call centers are receiving calls from more than frustrated consumers in America. While down and out Americans are increasingly defaulting on their payments, the businesses responsible to collect these debts are relying on outsourced Indian call centers to do their bidding. But they are not the first industry to venture into these waters.