United Airlines CEO Testifies at House Hearing on Airline Customer Service

In This Photo: William McGee
(L-R) United Airlines CEO Oscar Munoz, United Airlines President Scott Kirby, American Airlines Senior Vice President of Customer Experience Kerry Philipovitch, Alaska Airlines Senior Vice President of External Relations Joseph Sprague, Southwest Airlines Executive Vice President and Chief Commercial Officer Bob Jordan and Consumers Union aviation consultant William McGee testify before the House Transportation and Infrastructure Committee about oversight of U.S. airline customer service in the Rayburn House Office Building on Capitol Hill May 2, 2017 in Washington, DC. The commercial airline industry has been under great scrutiny since a ticketed customer was injured by Chicago Police as he was violently removed from a United Airlines flight on April 9.
(May 1, 2017 - Source: Chip Somodevilla/Getty Images North America)