If you run a business , you know you can’t please all the people all the time.
So, it’s safe to assume that someone, at some time, will trash you or your business online for the whole world to see.
That nasty comment could be a blog post, a review, or perhaps a tweet. The comment itself isn’t nearly as important as how you deal with the comment.
In the case of Governor Sam Brownback, he didn’t do a very good job of dealing with it.
If you haven’t read anything about the “Twitter...
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